FLAT STRAP ACCOUNT HELP

Request account deletion

For the Flat Strap mobile app

You can ask us to delete your Flat Strap account and the personal data associated with it at any time. You do not need the app installed to make a request.

Send your request from your registered email address

This lets us verify that the account belongs to you. Include your full name, Flat Strap email address and whether it is a rider or club account.

Email deletion request

What happens next

We confirm your identity and the account covered by the request.
If it is a club account, we arrange any necessary transfer of club administration before closing the login.
We aim to acknowledge requests within 7 days and complete them within 30 days, unless a record must be retained for a legitimate legal, safety, security or competition-history reason.
We email you when the request is complete.

Data we delete or de-identify

Where it is not required as part of an official or legally retained record, this includes:

your Flat Strap sign-in account and authentication credentials;
email, contact and optional profile details;
private money-tracking entries;
private horse care records and reminder schedules; and
other private account data that is not required for an official record.

Records we may need to retain

Flat Strap preserves official competition and horse history. We may retain nominations, draws, results, payouts, season points, horse career records, closed rider-horse relationships, biosecurity movement records, club financial records, and records needed for disputes, fraud prevention, taxation or other legal obligations. Access is limited and the records are kept only for as long as they remain necessary.

Need help?

Contact Melissa Milton at melissa@flatstrap.com.au. You can also read the Flat Strap Privacy Policy.